Please read these terms carefully before using Trevand's services. By accessing our platform, you agree to be bound by these terms.
Welcome to Trevand ("we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our website at trevand.com, our Discord server, and all related services including but not limited to web hosting, Discord bot development, and programming assistance (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Services.
Trevand is a sole proprietorship (eenmanszaak) registered in the Netherlands (KVK: 96652101). These Terms are governed by Dutch law.
Trevand offers the following categories of services:
The specific scope, deliverables, and pricing of each engagement shall be agreed in writing (including via email or Discord message) prior to commencement of work.
Trevand strives for 99% uptime but does not guarantee uninterrupted, error-free, or 100% uptime for any hosting or software services. We aim to provide reliable services but accept no liability for downtime, data loss, or service interruptions caused by factors outside our reasonable control, including but not limited to third-party infrastructure failures, DDoS attacks, or force majeure events.
Trevand reserves the right to modify, suspend, or discontinue any aspect of the Services at any time with reasonable prior notice where possible. We will not be liable to you or any third party for any modification, suspension, or discontinuation of Services.
As a Client, you agree to:
Pricing for Services is agreed upon in writing before the commencement of work. All prices are exclusive of VAT (BTW) unless stated otherwise. VAT will be applied where required by Dutch tax law.
Invoices are due within 14 days of the invoice date unless otherwise agreed in writing. For ongoing hosting services, payment may be required in advance (monthly or annually as agreed).
In the event of late payment, Trevand reserves the right to: (a) charge statutory interest (wettelijke rente) on overdue amounts; (b) suspend Services until payment is received; and (c) terminate the Agreement upon continued non-payment.
Refunds are considered on a case-by-case basis. Completed custom development work and consumed hosting periods are generally non-refundable. Any disputes regarding invoices must be raised in writing within 14 days of the invoice date. This is without prejudice to any statutory right of withdrawal set out in Section 5R below.
Hosting subscriptions (monthly or annual plans) renew automatically at the end of each billing period unless cancelled in writing before the renewal date. Trevand will make reasonable efforts to notify active subscribers of an upcoming renewal at least 7 days in advance. You can cancel at any time using the ticket system or by contacting us at [email protected]. Cancellation takes effect at the end of the current paid period; no partial refunds are issued for unused time within a billing period, except where required by applicable law.
A consumer is any natural person who enters into a contract for purposes that are outside their trade, business, craft, or profession. If you are purchasing bot hosting as an individual for personal or hobby use, you are likely a consumer. If you are purchasing on behalf of a registered business, these provisions do not apply to you.
If you are an EEA consumer, you have the right to withdraw from your purchase contract within 14 calendar days of conclusion of the contract, without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU) as implemented in Dutch law (Article 6:230o Dutch Civil Code).
Trevand's hosting services are digital services that begin immediately upon purchase. In accordance with Article 6:230p(f) sub 1 Dutch Civil Code, you lose your right of withdrawal once the service has commenced, provided that:
This consent and acknowledgement is collected at checkout via a mandatory checkbox before payment is processed. If you do not check this box, the service will not start until after the 14-day withdrawal period has expired.
If you did not consent to immediate commencement, you may withdraw within 14 days by sending an unambiguous statement to:
Trevand
Roebroekweg 26, 6414BC Heerlen, Nederland
[email protected]
You may use the following model withdrawal form (not obligatory):
To: Trevand, [email protected]
I hereby give notice that I withdraw from my contract for the following service: [description]
Ordered on: [date]
Name: [your name]
Address: [your address]
Signature (if submitted on paper): ___________
Date: [date]
We will acknowledge receipt of your withdrawal without undue delay. Any amounts paid will be refunded within 14 days of receiving your withdrawal notice, using the same payment method as your original transaction.
If you requested immediate commencement without waiving your withdrawal right (i.e., no checkbox was ticked) and you withdraw before the end of the 14-day period, you remain liable for a proportionate amount corresponding to the services actually delivered up to the point of withdrawal.
You retain all intellectual property rights to any Content you provide to us. You grant Trevand a limited licence to use your Content solely as necessary to provide the Services.
Unless otherwise agreed in writing, upon full payment of all applicable fees, intellectual property rights in custom deliverables (e.g., code, bots, configurations) developed specifically for you shall transfer to you. Trevand retains the right to use generic components, frameworks, and tools used in the creation of deliverables for other clients.
All intellectual property rights in the Trevand website, branding, and any pre-existing tools or software remain the exclusive property of Trevand. Nothing in these Terms grants you any rights in our intellectual property except as expressly stated.
Nothing in these Terms shall limit liability for fraud, gross negligence, or wilful misconduct, or any liability that cannot be excluded under applicable Dutch law.
You agree to indemnify, defend, and hold harmless Trevand from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Services; (b) your violation of these Terms; (c) your infringement of any third-party rights; or (d) any Content you submit through the Services.
Either party may terminate an ongoing Services engagement by providing 30 days' written notice, unless a different notice period has been agreed in writing.
Trevand reserves the right to immediately suspend or terminate Services without notice if you: (a) violate these Terms; (b) engage in abusive, threatening, or illegal conduct; (c) fail to make payment after a reminder; or (d) breach applicable law.
Upon termination, your right to use the Services ceases immediately. Trevand will provide reasonable assistance in data export where technically feasible. Clauses relating to intellectual property, limitation of liability, and governing law survive termination.
These Terms are governed by the laws of the Netherlands. Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved amicably through direct negotiation. If no resolution is reached within 30 days, disputes shall be submitted to the competent court in the Netherlands.
If you are a consumer (not acting in a professional capacity), you may also have the right to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
Trevand reserves the right to update these Terms at any time. Updated Terms will be posted on trevand.com with a revised effective date. Continued use of the Services after changes are posted constitutes your acceptance of the updated Terms. For material changes, we will make reasonable efforts to notify active clients.
If you have questions about these Terms, please contact us:
Company
Trevand
KVK
96652101
Address
Roebroekweg 26, 6414BC Heerlen, Nederland
Website
trevand.com
Discord
discord.gg/rmuUqU9F5j